Support
Get help with Koapath
Email is the best way to reach us, and a person reads every message. Tell us which app you are using and what went wrong, and we will get back to you.
Effective:
Contact us
We answer in English and Arabic.
To get a faster answer
Including these details in your first email usually saves a round trip:
- Which app you are using — Koapath (trainee) or Koapath Coach (coach).
- The email address on your account.
- Your device and iOS version, and the app version from Profile → Account.
- What you expected to happen, and what happened instead.
- A screenshot, if there is something to see.
Common requests
| What you need | Where to go |
|---|---|
| Delete your account | In the app, at Profile → Account → Delete account. Full instructions are on our account deletion page. |
| Cancel an App Store subscription | In your Apple ID account settings, under Subscriptions. Apple handles these, and we cannot cancel one for you. |
| Cancel a coaching plan | In the app, on the plan itself. See Terms of Service for how the remaining period works. |
| Request a refund for an App Store subscription | Through Apple, at reportaproblem.apple.com. Apple decides these under its own policies. |
| Request a refund for coaching | Email us. Coaching payments run through Stripe and we can refund them. |
| Get a copy of your data, or exercise a privacy right | Email us from your account address. See the Privacy Policy. |
| Report a safety concern about a coach or trainee | Email us and mark it urgent. We prioritise these. |
A note on health and safety
Koapath is not a medical provider, and our support team cannot give medical, clinical or nutritional advice. If you have a medical emergency, contact your local emergency services. In the UAE that is 998 for an ambulance, or 999 for police.